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Missing DVD/CD drive on my laptop???? Urgent help needed!!

lgc 13 62 England
27 Apr 2009 11:29PM
Can anyone help??? I have had my dvd/cd drive missing on my laptop since january!!! I bought an acer 4920 August last year and in january I started having problems with the drive going missing.
I have scoured the net and contacted acer customer services ,it seems to be a problem that everyone is having concerning microsofts Vista software and an update that altered the upperfilter and lower filters in the registry. I have tried all the fixes but still my dvd drive only makes the odd guest appearences when I least need it!! and it only plays a dvd, if I try to burn anything to a cd/dvd it dissappears again!!!! does anyone have any advice please????

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strawman 14 22.1k 16 United Kingdom
27 Apr 2009 11:42PM
jimthistle73 14 2.4k 1 United Kingdom
28 Apr 2009 12:05AM
I had this problem, and after hours of fettling and googling, posted on here. Pretty sure it was Chris' advice that sorted it out for me!!
rbirrell 12 1 United Kingdom
28 Apr 2009 11:34AM
I had this problem too on Windows Vista Ultimate. I think that it came about from an Apple iTunes/Quicktime update. It took me a while to work it out but I ended up doing a System restore to before the update. needless to say I have lost the updates but atleast my drive is now visible again.
BernieS 9 243 United Kingdom
28 Apr 2009 3:20PM
I also had this problem on my HP lap top with Vista after one of it's regular updates. Also lost the speakers.

Required a BIOS upgrade to fix as far as I can remember.
tomcat 12 6.4k 15 United Kingdom
28 Apr 2009 5:59PM
this is the one that I posted on here yonks ago

arnieg Plus
14 704 England
29 Apr 2009 6:45AM
book marking
lgc 13 62 England
29 Apr 2009 4:37PM
many thanks for the replies,
I had already tried three of the fixes and had no joy, i tried one from the links provided and this resulted in total meltdown, computer wouldnt start up again so I had to format the laptop back to its factory settings. didnt loose any docs as everything is backed up to my separate hd.
I think ill just leave it for the moment, I was going to leave this laptop here in brasil for the family to use and get myself a new one when i come back to the uk!!!!
anyway thanks for the help guys!!!!!
tomcat 12 6.4k 15 United Kingdom
29 Apr 2009 5:41PM
would be interesting to know which one you tried.
The one I posted needs you to follow it implicitly to work

lgc 13 62 England
30 Apr 2009 2:35AM
I had and have tried again the fix from the site randomfix, Adrian, and still after rebooting the cd/dvd drive doesnt show when you open the computer drives.
It shows up sometimes but when I try to use the drive it either freezes/crashes and the drives dissapears again. That is what has driven me mad, I have now given up the fight, and have come to live wothout the dvd drive. I know it sounds ridicullous but after trying everything, I think the only thing i could do now would be to take it in for repair.
lgc 13 62 England
30 Apr 2009 2:49AM
Adrian if you look down the list of peoples comments on the page (randomfix) you will come across a guy named scanner, i have exactly the same problem as he does. I have removed all the programs like NTI and nero and itunes and still nothing. vista home premium came preinstalled along with NTI when i bought the laptop. I even tried removing vista and installing xp but vista wouldnt let me, and also because I didnt have a drive I couldnt use the xp cd. I even tried booting it of a separate hard drive and still no joy. A nightmare!!

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