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Panamoz - Any Good?

XxPaulxX 12 265 England
19 Dec 2013 4:04PM
Hi Guys! I'm looking at buying a Canon 5d markiii and these seem to have the 2nd cheapest price on the net. Value Basket was cheaper, but I've seen a bunch of bad reviews about them, whereas Panamoz seems to have many positive reviews. Still thought I'd ask here first though!

Are they a good, reliable supplier and is it safe to do the bank transfer thing or worth paying the extra for a credit card payment? All help appreciated, thanks!

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Coleslaw 12 13.4k 28 Wales
19 Dec 2013 4:07PM
I think they are from Hong Kong?
I have just checked their Contact Us page. There is no address, no phone number, just an online form. I would never deal with any company without such information alone.
ChrisV Plus
11 2.2k 26 United Kingdom
19 Dec 2013 4:18PM
I can only say I've used them [for something quite expensive] and was impressed with the service. They provide a tracking number that allows you to follow your equipment every step of the way from Hong Kong through Kowloon Harbour, Dubai, Koln and eventually the UK [that was the route mine took]. I ordered Monday and received Thursday of the same week.

You are of course buying a grey import although you can register your product and they provide a 2 year warranty. I don't know how good or otherwise that is, because thankfully nothing's gone wrong. Sometimes it's only when things do go wrong that you really find things out about a company. I paid by BACS tranfer too.

All I can say is that it isn't a scam and I plan to use them again - although you are taking a risk, it's just the obvious ones - and not something you're throwing money away at.
capto Plus
6 5.2k 8 United Kingdom
19 Dec 2013 7:38PM
I have used Panamoz and had no problems. BUT be aware that they do not do an accurate customs declaration, to dodge the vat. My camera was declared as low value toy accessories. I received it in a few days, no problem. I have since ordered a compact camera from another Hong Kong company which was delivered today after being held by customs for 7 weeks. I have paid the vat and hope to be refunded. You take the gamble and hope for the best. I will not be repeating this again.
puertouk 6 1.1k 17 United Kingdom
20 Dec 2013 11:29AM
I purchased a Sekonic light meter and had no problems. I had to pay IGIC (VAT) when it arrived, but true to their word, they reimbursed me the money right away. They are based in the UK, but have someone out in Hong Kong to send the orders.
XxPaulxX 12 265 England
21 Dec 2013 7:16AM
Thanks guys! At several hundred pounds less than most places, I think I'll give them a try, unless there's any Jan sales deals that come up just after Xmas.

Merry Christmas Smile
mjwman 9 28 United Kingdom
29 Dec 2013 10:14PM
I have just bought a Nikon D7100 from them and have no problems at all.
It arrived quickly and I tracked it.

As people say. It is only when you need warranty service do you really find out about a company but so far so good with Panamoz.
ballbag 5 7 England
29 Dec 2013 11:10PM
Have a look at hdew site,grey imports,but uk based,you also get a 3 year warranty and can collect from there shop if you want,5dmk3 body 1849, plus free memery card.
30 Dec 2013 12:11AM
Firstly as to Panamoz, I have used them twice now first for a 60D and second for a Tamron 70-200 VC, and on both occasions their service has been excellent and would be happy to use them again if the price warranted it and this brings me to my second point, price. Currently the 5D3 is available circa 18/1900 as a grey import, something I was considering until checking UK prices. I have just ordered a 5D3 with Canon grip and LR5/PSE bundle for 2299. So all things considered the body is costing 1870. (Based on 249 for the grip and 180 for the software) and this is for a UK supplied body carrying manufacturers warranty (which Panamoz or HDEW purchases doesn't) and this is before you take into account all the other aspects of Grey Imports. In a lot of cases now the savings are not as big as they used to.
I have also heard from a reliable source that Canon UK along with other Manufacturers are starting to refuse to repair grey imports
16 Mar 2014 12:26AM
I have used Panamoz on a couple of occasions the latest when I bought a Canon EF 70-200 f2.8L IS USM lens for over 600 less than is available through the usual UK channels. Apart from the price their service was excellent. Their site says delivery in 3-6 business days, after three days I had a courier tracking number but there was no up to date tracking information, then I received an unsolicited email apologising for the delay due to stock outages and offering a 10 refund for the inconvenience. Within a few hours the refund was in my bank account and the lens was winging its way to me from Hong Kong which I received 1 week after placing my initial order. How many UK companies will give you a monetary consideration because the item was out of stock for a couple of days? Their service was really impeccable, prices unbeatable and email responses second to none. I cannot fault their service, products or prices, where they guarantee there will be no extra VAT or import duties to be paid and if these are demanded by the delivering courier they will be refunded. This is a result of perhaps a less than truthful customs' declaration, but I figure this is their concern, not mine, as I as a customer am not responsible for the declaration made by the shipper. BUT there may be a knock on effect regarding warranty but Panamoz give a free 3 year warranty with the lenses they supply and I have no reason in view of their excellent sales service that this would not be honoured providing they do not go bust. I will certainly use them again.
kirandunga 14 1
5 Aug 2015 5:33PM
I ordered a Canon 100-400mm USM II lens, This lens arrived within 5 days of ordering. Panamoz offered a 3 year warranty. I have used Panamoz twice and cannot fault their service.
As far as Canon are concerned in not repairing grey import items, these items rarely go wrong and if I have had a 30% discount and 3 years use of the product under Panamoz warranty, I feel that I can write off the product after this time. Would order again from Panamoz.
Chris_L Plus
4 4.6k United Kingdom
5 Aug 2015 5:50PM
Any particular reason to revive an old topic about them?
MrDennis 9 261 Wales
26 Aug 2015 10:43PM
I can not see how Canon can refuse to repair your camera or lens if you be paying them.
Warranty is a different matter. Anyway, there are other excellent repair merchants in uk to have your camera repaired with.
LenShepherd 10 3.6k United Kingdom
27 Aug 2015 8:20AM

Quote:I can not see how Canon can refuse to repair your camera or lens if you be paying them.

This is an old topic.
Canon or another manufacturer have no direct contact with a camera or lens user.
In the absence of a contract from Canon UK to service in the UK (which you do not normally get on a grey import) it is up to Canon (or any other manufacturer) decision whether or not they repair goods they did not import.
There are reports one of the independent lens importers asks for a copy of the VAT receipt before carrying out work.
It is fairly widely known Nikon in USA do not do grey import repairs in any circumstances.
pf 14 47 United Kingdom
20 May 2016 1:43PM
I have ordered from HDEW - over the phone and I collected the item. absolutely no problems, it is an office where they obviously import the goods, but they are good and very competitive. This is my third order from them and I would definitely use them again. I'm looking for a Canon 7DII and have found other companies for about 30 cheaper, but I think i'll stick with the devil I now and order from them!

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