PS CS2 registration


RichardB 15 328 United Kingdom
18 Mar 2007 6:02PM
Hi all,

I recently bought a new pc. I have loaded PS onto it and followed the procedure for switching pc's as per Adobe. However everytime I start PS it asks me if I want to register it.

I've tried saying - No
I've tried saying - Later
I've tried registering it again.

Still the pop up appears everytime asking if I want to register.

Anyone know how to stop it doing this ?

Thanks for any help

Richard.

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Little Jo Plus
18 2.3k United Kingdom
18 Mar 2007 6:50PM
Unless the server was down and couldn't complete the registration??

I've got that to look forward to with the delivery of a new pc expected in the coming week or so.

Jo
RichardB 15 328 United Kingdom
18 Mar 2007 7:59PM
Thx for reply Jo I don't think that was the case as I had an e mail confirming registration.

Think I'll have to try the support line.
andytvcams 17 10.4k 1 United Kingdom
20 Mar 2007 3:46PM
I posted this on another thread

Just so you know that if you have vista or are thinking of buying it.

You might want to read This
RichardB 15 328 United Kingdom
20 Mar 2007 4:13PM
I have e mailed Adobe letting them know what I think of their attitude towards customer service !
User_Removed 15 4.9k England
20 Mar 2007 4:27PM
I stopped PS7 on a Mac from communicating with Adobe, by moving AdobeWeb.dll out of it's library-application support-Adobe-web folder. No idea if similar on Windows. ;0
timiano 16 894 United Kingdom
20 Mar 2007 5:18PM
Apologies for missing this

It is likely that Vista is blocking the photoshop executable accessing the web. Normally applications will cause a prompt with User Account Control switched on to allow or deny access. It then adds an exception in the firewall rules to allow you to register properly.

You should be able to do either of 2 things. Add the photoshop executable as an exception manually or maybe turn on UAC as it may ask again (that is if you have disabled it). Or, you can choose other registration methods choose phone support and call then and get an activation code.

If you are still struggling, PM me as I might be able to get you round it if I try and get hold of a keygen (naughty), but you are fully paid up so I don't see the problem.

Tim
stevekhart 14 4.5k 3 United Kingdom
20 Mar 2007 5:21PM
If it's vista, it's a known restriction with PS CS2 (see Andy's link). Solution: upgrade to CS3.
RichardB 15 328 United Kingdom
20 Mar 2007 5:39PM
Thank you for your replies.

Tim it is not a problem - it is an irritation. PS works it is activated. However the registration pop up comes up everytime I use it.

I click do not register, and continue.

I do think it is poor customer service from Adobe as I have a legitimate copy of CS2 and am using the current windows operating system. All over the Adobe site they are saying they sell cutting edge software for use with the latest windows operating systems. Tucked away in a hard to find link on the support page it says actually Photoshop is not compatible with Windows Vista.
I have paid a lot for software that I expected Adobe to support and they have no intention of releasing a patch to make it work with Windows Vista. Their attitude is wait till CS3 comes out and gives us more money and we will give you software that works properly then.

To say I am not best pleased with their attitude is an understatement.
timiano 16 894 United Kingdom
20 Mar 2007 5:42PM
I don't trust the source until I have seen it myself. I can appreciate that there maybe some specific vista funnies, but this sounds like classic I can't call home because vista is super secure. Taking this offline or figuring the firewall rule may sort it...maybe not.

But, it sounds a dead ringer, and it wouldn't be the first time I've read an article from there that is reported as nailed on fact and has been incorrect.
RichardB 15 328 United Kingdom
20 Mar 2007 5:46PM
Here is the Adobe statement from their site.
timiano 16 894 United Kingdom
20 Mar 2007 5:56PM
Here's my statement....

Try This
RichardB 15 328 United Kingdom
20 Mar 2007 6:07PM
Thx Tim

I have just tried running as administrator and I now get a pop from Vista instead of one from Adobe .

This one lets me know an unauthorised program wants to access my pc. The only way to stop the Vista pop up is switch off my account control which is not recommended by Windows.
RichardB 15 328 United Kingdom
20 Mar 2007 6:12PM
OK update - I've just switched off the run PS as an administrator so I don't get the Vista pop up, now PS is opening without the registration pop up so it looks to be a cure .

I clicked do not register when I ran PS in administrator mode. I did not switch off Vista's user account control. I am logged into Vista as administrator.
(Info for anyone else who gets this )

Thx for your help Tim !
timiano 16 894 United Kingdom
20 Mar 2007 6:40PM
No worries Richard. Glad you are sorted.

Its likely Adobe won't release a fix for the install as its hard coded in the setup. I'm sure once the right knows what the left is doing, they'll publish a knowledge base article similar to what they did with Adobe Reader 8 install.

I've only seen two software developers fall foul of UAC, Adobe and RARLabs. WinRAR had an update in days, Adobe being as big as they are seem to be dragging their feet.

I've not heard of any other CS2 funnies, although I'm sure there maybe some plugins that may have problems.

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