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Question for anyone who has used MPB to buy/sell

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tj Avatar
tj Plus
20 2.3k England
24 Sep 2021 4:33PM
Hi everyone,

We are going to be working with MPB very soon, so Iím keen on any feedback you may have if youíve used their services to buy or sell?

I used them myself for the first time yesterday and must say I was personally very impressed by the easy process and excellent communication.

Looking forward to your responses.

Thanks in advance,
Tracey
Jestertheclown Avatar
Jestertheclown 14 8.8k 255 England
24 Sep 2021 4:38PM
I've bought and sold from them many times over the years.

It's been my experience that their service has always been first class.
tj Avatar
tj Plus
20 2.3k England
24 Sep 2021 4:41PM

Quote:I've bought and sold from them many times over the years.

It's been my experience that their service has always been first class.



Thatís very reassuring to hear Smile
SlowSong Avatar
SlowSong Plus
15 11.1k 30 England
24 Sep 2021 4:42PM
MPB is my go-to company for part-ex. Excellent service.
They make both buying and selling so easy, and any problems are dealt with quickly and courteously. Can't fault them.
tj Avatar
tj Plus
20 2.3k England
24 Sep 2021 4:48PM

Quote:MPB is my go-to company for part-ex. Excellent service.
They make both buying and selling so easy, and any problems are dealt with quickly and courteously. Can't fault them.



Great to hear! Smile
Weíre looking at potentially partnering with them, as our exclusive used gear specialist, so this is all sounding very positive.
Carabosse Avatar
Carabosse Plus
20 44.3k 270 England
24 Sep 2021 4:51PM
They are very good with the goods

Much less good with answering the phone or indeed emails.

A bit of of a mixed bag but overall positive, in my view.
Umberto_V Avatar
24 Sep 2021 4:53PM
Bought a macro lens for Canon about 5 years ago from them. Very good sales and service experience. Would certainly use them again if required.
tj Avatar
tj Plus
20 2.3k England
24 Sep 2021 4:57PM

Quote:They are very good with the goods

Much less good with answering the phone or indeed emails.

A bit of of a mixed bag but overall positive, in my view.



Interesting - Iíd be keen to know more please?
Iím looking for feedback on both sides of the scale - thanks.
tj Avatar
tj Plus
20 2.3k England
24 Sep 2021 4:57PM

Quote:Bought a macro lens for Canon about 5 years ago from them. Very good sales and service experience. Would certainly use them again if required.


Great, thanks Smile
SlowSong Avatar
SlowSong Plus
15 11.1k 30 England
24 Sep 2021 4:59PM

Quote:Much less good with answering the phone or indeed emails.

I'm surprised to hear that. They've always been prompt with answering emails. Haven't had need to phone so can't comment on that.
tj Avatar
tj Plus
20 2.3k England
24 Sep 2021 5:03PM

Quote:
Quote:Much less good with answering the phone or indeed emails.

I'm surprised to hear that. They've always been prompt with answering emails. Haven't had need to phone so can't comment on that.



I must say my experience last night was the same - they responded to my emails really quickly, politely and very friendly & professional.
mclancy Avatar
mclancy 19 18 Scotland
24 Sep 2021 5:17PM
Bought several times no problems. My recent part exchange was let down by the courier not turning up as advised and had to be rescheduled. The email exchange gave no indication on whether the fault lay with MPB or the couriers DPD.
saltireblue Avatar
saltireblue Plus
13 14.5k 89 Norway
24 Sep 2021 5:21PM
Tracey - PM sent...
tj Avatar
tj Plus
20 2.3k England
24 Sep 2021 5:22PM

Quote:Bought several times no problems. My recent part exchange was let down by the courier not turning up as advised and had to be rescheduled. The email exchange gave no indication on whether the fault lay with MPB or the couriers DPD.


Thanks for the feedback.
Carabosse Avatar
Carabosse Plus
20 44.3k 270 England
24 Sep 2021 5:37PM
I have actually been dealing with MPB over the past 3 days. So my experience is very current. It may be they are going through a difficult patch as are many businesses.

But it is near impossible to get through on the phone - it rings and rings and you eventually get told to send an email. Which you do.... and it goes unanswered!

They said, I would not hesitate to buy from them.


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