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Response to reports

Juliee 9 382 4 England
27 Jan 2011 6:55PM
Does anyone know how long it usually takes for reported problems to be addressed?

I sent a report on the 25th and still haven't heard anything back, not even an acknowledgment!
Is it because I'm still in the trial period, or is this normal?

I was hoping to sign up and look into get domain moved from Clikpic if these problems are sorted, as my e2 has run out too.

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Pete Plus
14 18.8k 96 England
27 Jan 2011 6:59PM
Hi Juliee
Usually within an hour, sometimes minutes! but we've just had a major redesign of the epz gallery section and it's caused us quite a headache.
Let me see what's occurring and I'll get back to you
Juliee 9 382 4 England
27 Jan 2011 7:00PM
That was speedy, Thank you!
Pete Plus
14 18.8k 96 England
27 Jan 2011 7:10PM
Lol not overall though :-( I've replied to your report.
JohnParminter 8 1.3k 14 England
27 Jan 2011 7:38PM
While you're there Pete, have a look at my report.......

lawbert 8 1.8k 15 England
27 Jan 2011 7:47PM
Even through the troubles of the upgrade I sent a report in about a statistics problem I had noticed....I got a reply from a moderator telling me it had been reported previously within minutesSmile and the next day it was fixedSmile

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