Sony cyber-shot dsc-h300 - memory card locks the camera out


BeaB00 9 United Kingdom
22 Aug 2019 7:28PM
Hi everyone.
I got my sony cyber-shot dsc-h300 camera from another person.
The camera has a strange fault; it all works, lens, screen, controls & you can take a photo & store to internal memory, without a memory card .

As soon as you put a memory card in, the camera seems to lock & you can't do anything, then the error message shown is produced. I've tried a number of memory cards with the same result, so I'm sure it isn't the cards themselves, but a fault with the cameras card reader.
Does anyone know whether (and how) I can fix it?
Much appreciated

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Tianshi_angie 4 2.5k England
22 Aug 2019 8:43PM
Try this
How to unlock an SD memory card.

If an SD memory card is locked, you can unlock it by moving the Lock tab to the position shown in the diagram below.

Lock Switch

If the tab is in the up position, the memory card is unlocked. When the tab is down, the memory card is locked.
BeaB00 9 United Kingdom
22 Aug 2019 10:39PM
Many thanks. Will try and will let you know how it went.
MentorRon 1 54 Canada
23 Aug 2019 6:18PM
Don't see the error message you mention ???
25 Aug 2019 12:38AM
I sent you a message about this issue.
BeaB00 9 United Kingdom
26 Aug 2019 10:03PM
OK, so after trying many cards etc. I constantly get a message "reinsert the memory card". The card's capacity is correct according to camera's manual. The camera is a Sony, so is the card (original). The funny bit is - without card the camera works perfectly but internal storage is ok for max 8 photos. I am desperate!
KarenFB Plus
13 5.3k 174 England
27 Aug 2019 5:57AM
You may have already tried, but have you tried to re-set it to factory settings?:-


" Power on the camera, and select “Menu,” then “Settings.”
Select “Main Settings,” then “Initialize.”
Select “OK,” and press the center button on the control wheel.
Turn off the camera.
Remove the battery pack.
Remove the button-sized lithium battery.
Allow the camera to remain without power for 30 seconds.
Reinsert the button-sized lithium battery.
Reinsert the battery pack.
Turn on the camera."


MentorRon 1 54 Canada
27 Aug 2019 5:25PM
Good advice.
BeaB00 9 United Kingdom
27 Aug 2019 6:07PM
KarenFB
Thanks a lot. I haven't tried this yet. Will let you know how it went. Thanks again ❤️
BeaB00 9 United Kingdom
31 Aug 2019 2:04PM

Quote:You may have already tried, but have you tried to re-set it to factory settings?:-


" Power on the camera, and select “Menu,” then “Settings.”
Select “Main Settings,” then “Initialize.”
Select “OK,” and press the center button on the control wheel.
Turn off the camera.
Remove the battery pack.
Remove the button-sized lithium battery.
Allow the camera to remain without power for 30 seconds.
Reinsert the button-sized lithium battery.
Reinsert the battery pack.
Turn on the camera."





KarenFB. So sorry for a late reply, I just got out of the hospital and had an opportunity to deal with your advice. I have just one more question before I do it: where is the Button sized Lithium battery located on the DSC-H300? I just cannot figure. Went through forums, manuals, reviews etc and nobody can tell me where the lithium battery is. HEEELP PLEASE!
MentorRon 1 54 Canada
31 Aug 2019 4:49PM
I agree. This camera is run on AA batteries, and usually they don't have any separate battery to retain settings. You lose all settings, including date, if you leave the batteries out or completely discharged over a long period of time. All my point and shoot / bridge cameras have worked that way. So I assume this Sony bridge camera is the same.
To reset you have to have the batteries installed and find "reset" in the menu system. Usually on the same page as "format card".
BeaB00 9 United Kingdom
31 Aug 2019 4:58PM
I'm going to ask a huge favour. Mentor Ron, or whoever else, could you please make a short instructional video with your solution, upload it to YouTube and give me a link, please? Saves you typing and I could get it easier lol. I know, I'm not the brightest one... Much appreciated 😊😊😊😊😊😊😊😊
MentorRon 1 54 Canada
31 Aug 2019 5:05PM
Here is the page from the camera manual. If you don't have one, it's here:
https://docs.sony.com/release/dsc-h300_cyber-shotuserguide_en.pdf
SO it DOES have a built-in rechargeable battery, which of course can
become depleted if the camera is not kept stored with fully charged AAs. I assume replacing that would be a factory service.
So the only way to deplete the rechargeable would be to leave batteries out for a long period of time. But who knows how long
the rechargeable can survive without being recharged?
So the best is to find the "Reset" in the camera's menu, which in your case is called "initialize" (see attachment 2)..
I just added the manual's info on memory cards as attachment 3..
319285_1567267366.jpg


319285_1567267522.jpg


319285_1567268112.jpg


BeaB00 9 United Kingdom
31 Aug 2019 5:10PM
THANK YOU VERY MUCH!!!!! I'LL WILL PULL THE BATTERIES OUT AND WAIT.... A MONTH? I'm not being sarcastic, it might last that long. I'm willing to be patient though, just to be able to tell myself that I've tried literally everything.
Once again many thanks. All the best.
Regards
Bea
MentorRon 1 54 Canada
31 Aug 2019 5:17PM

Quote:THANK YOU VERY MUCH!!!!! I'LL WILL PULL THE BATTERIES OUT AND WAIT.... A MONTH? I'm not being sarcastic, it might last that long. I'm willing to be patient though, just to be able to tell myself that I've tried literally everything.
Once again many thanks. All the best.
Regards
Bea



Please try the Initialize first. It's more likely that or an issue with the memory card slot itself.
I have to assume you are using SD cards smaller than 64GB and as mentioned before, with the Lock switch on the cards in the OFF position,
Have you tried both SD cards and Sony Sticks? I think they use different card slots.

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