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Stear Clear of Warehouse Express

1 Jul 2010 12:53PM
Steer clear of Warehouse Express in Norwich if you are purchasing camera gear in Europe. Based on my experience over the last 24 hours, they are a bunch of *********. These *******'s took money from my credit card after saying that they could not accept a credit card payment. Now, they're refusing to return the money, claiming they aren't responsible. I'm escalating and they won't like it.

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1 Jul 2010 1:07PM
I've used Warehouse Express for years, both online and in person at their facility in Norwich, and never had any problems. The staff have always been very pleasant and extremely helpfull. I would thoroughly recommend them.
discreetphoton 13 3.5k 20 United Kingdom
1 Jul 2010 1:14PM
Sorry to hear that Aidan. I have also used them for years and never had a problem. Hope you get it sorted.
cameracat 14 8.6k 61 Norfolk Island
1 Jul 2010 1:21PM
I have been using Warehouse Express for over 15 years, Never had a problem, They are one of the best photographic suppliers on the market....Smile Smile Smile

From my experience they also offer one of the very best " After Sales " service I have dealt with, And I deal with a lot of companies.....Grin Grin Grin

What I suggest you do is " CONTACT " your credit card company, Before roaming the internet and joining websites, Just to " Bad Mouth " a very respectable company.

IF Warehouse Express tell you its NOT thier responsibility, There is probably a very good reason for that......!!!!!!!!

What you may find is that your attitude and current actions, May well land you in hot water, Rather than actually solving the problem.

So far from steering clear of W/E, On the say so of a nobody with a grudge, I shall continue to trade with them as I have done so for many years.

I also HIGHLY recommend them to absolutely anyone else too......Tongue
digipix76 11 577 England
1 Jul 2010 1:30PM
Yep, used Warehouse Express for yonks, 10/10 for me,......and then some Smile
simont 14 2.3k 4 England
1 Jul 2010 1:37PM

Quote:I'm escalating and they won't like it.

Could be funny though to watch him escalate himself rather than the problem....
bangalicious 10 1.3k 5 England
1 Jul 2010 1:38PM
WE gets an A* for me. No problems at all!
You just must be having a bad day!
ValSaxby Plus
12 146 United Kingdom
1 Jul 2010 1:40PM
Never had a problem with Warehouse Express - there aftersales service is excellent as well. I recently ordered a product - realised it was wrong (my fault) they accepted back and refunded the money with 24hrs of receiving it back.

User_Removed 8 4.6k 1 Scotland
1 Jul 2010 2:08PM
I see that Mr Finn only joined today and this is his only post.

I don't expect we shall see him again.

Probably a fictitious figment of one of Warehouse Express's less reputable competitors.
Coleslaw 12 13.4k 28 Wales
1 Jul 2010 2:17PM
Well, Eric, it is not uncommon for people to go to every photography forum websites to tell everyone their frustration though.

If I was him, I would probably do the same thing.
AlanPerkins 12 568 England
1 Jul 2010 2:36PM
From the tone of his post, I'm wondering whether his approach to the shp was the most tactful...
KathyW 14 1.8k 12 Norfolk Island
1 Jul 2010 3:01PM
Always had excellent service from Warehouse Express. Can't fault them Smile
KevSB 14 1.5k 5 United Kingdom
1 Jul 2010 3:16PM
tbh Warehouse express to me is the standard I compare others by, nothing but praise from me, not always the best price but definitely the best service. very curious why you join a site just to rubbish a company thats has such a good reputation
Doglet 11 59 United Kingdom
1 Jul 2010 3:38PM
I have a problem wit W.ESad THey are TOO far away from me to be able to pop in and browse whenever I wantTongueTongue

Oh did I say they are one of the BEST
Toonman 11 1.4k 2 England
1 Jul 2010 3:39PM
So why aren't Warehouse express responding to this thread? Most retailers monitor online complaints.

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