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TalkTalk Broadband. Any problems today (8th) ?

LouiseTopp 7 627 United Kingdom
18 Nov 2013 9:36AM

Quote:Anyone else in EPZ who has TalkTalk broadband suffered any problems?

Yes I left because their customer service is bloody awful, and none of their staff can speak very good English. I am now with Sky and I have never looked back.

Quote:What a farce phoning these talk centres - spent about 40 mins talking to someone in India

Exactly. They kept me on hold for half an hour when I asked for the code to leave and go onto Sky, in the end nobody came back anyway.

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21 Nov 2013 1:32PM
Everything is now running fine with the new router. I also have TT security. When searching in Google, etc. the list of sites would have a browsing protection emblem displayed alongside each one, ie. safe- a green circle with a tick therein. These browsing protection symbols have disappeared, although my browsing protection filter is definitely on. Has anyone else with TT noticed this, or has it just disappeared from my screen ?
23 Nov 2013 11:09AM
Any TalkTalk users in here who have noticed that the browsing protection icons (the round circle with the tick inside; to warn if a site on google etc., is safe, doubtful, or otherwise) have disappeared altogether ?
RogBrown 11 3.1k 10 England
23 Nov 2013 11:23AM
I'm on TT but can't say I've ever noticed these. Where do they appear?
23 Nov 2013 11:32AM
Rog, Thanks for the prompt reply. Whenever I googled a subject the list of sites would appear, and to the left of each one was a green circle with a tick inside the circle to show that the site was safe. There was also a small pane to the top left of my screen where you could notify TT of a site. There were 3 options:
1. I consider this site safe. 2. I have no opinion of this site. or 3. I consider this site to be harmful.
RogBrown 11 3.1k 10 England
23 Nov 2013 12:20PM
Nope, not got that & never have had as far as I know. What browser are you using? It may be specific to that browser. I'm on Firefox.
23 Nov 2013 12:41PM
I always use google. But I have just been into TT (My Account) and posted a question in the community section, 'browser protection icons' or similar, and there was a few queries. There seems to be opinion that it does not work with certain browsers. One suggestions was to uninstall F Secure(TT's security) then re-install which may start showing the icons again.
I am not worried as I have opened TT Security and browsing protection is switched on. Coupled with the icons was a warning pane which would come on at time : 'This site is harmful. Do not enter, etc.' and the option "Return to Home Page."

A few months back I attempted to log in to TalkPhotography, and got such a warning. Dear knows why. I contacted TP to let them know, and I belive they followed the matter up with TT security.
One thing which has just come to mind is, could it possibly be down to the new router supplied by TT ?
monstersnowman 12 1.7k 1 England
23 Nov 2013 2:12PM
You can simply do an online service check that will almost certainly point you to an online router upgrade request ... You shoudnt need to speak to anyone or even mail them. I now have my new router .. The service initially was much faster and better wifi .. Theni raninto some awful outages bu it hassettled down th last week and everything is fine for the moment.
23 Nov 2013 5:42PM
Thanks for that monstersnowman. As I have posted, the new router is working A1, with no problems whatsoever. It was only due to the browser items disappearing, that I was getting a bit worried, but opening TT security showed that everything was fine. I will try an online service check later.
29 Nov 2013 1:44PM
Update re TalkTalk security icons missing. They still have not reappeared when using Google. However, I have just used Bing for a search, and the icons were there alongside every item listed. They are as follows :
1. Red circle with cross inside - unsafe. 2. Green circle with 'tick' - safe. 3. Yellow circle with 'i' - warning, 'possibly unsafe' 4. Grey with '?', which I may think will be to inform TT of your opinion of the site.

Why the icons are no longer showing on a google search page I do not know.
RogBrown 11 3.1k 10 England
29 Nov 2013 2:28PM
I just tried Bing but no icons.

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