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technically poor image but the client loves it!

trivets12 17 1.3k
31 Jan 2014 10:17AM
I shot some evening images at a recent wedding and had to delete quite a few of them, however one, although technically poor, I thought was worth showing them. They love it! Even though I have explained to them that an enlargement will increase the digital noise and the blur, they still want it.
I'm kind of stuck with trying to decide whether I should have shown it in the first place, or whether the customer is always right?
Basically, the image is a black and white and the couple are lit from behind with a flash on radio trigger, to silhouette the couple. There was an enormous bare tree behind them and the moon was huge and bright. I shot this image in near darkness and focussing was an absolute bar steward so it was a bit hit and miss. They appear sharp although aren't when it is blown up to 100% but it can be clearly seen, certainly by a photographer, that the moon is blurred due to me not using a tripod.
What do you think? Should I have dumped the shot or show it to the client and blag what a ghostly but romantic shot it is and how the fuzzy moon adds to the atmosphere??????
KathyW 17 1.8k 12 Norfolk Island
31 Jan 2014 10:27AM
It's a bit late now anyway! They've seen it, they love it, they are obviously not too bothered by the technical short-comings of the photo. Try a bit more noise reduction? maybe take another shot of a big moon and plonk that over the top of the fuzzy one? If they are happy with the shot that's all that matters.
Would I have shown it to them? Probably, but would have done all I could with it first, and maybe told them that it simply couldn't be enlarged more than 10x8 or whatever.
dark_lord Plus
17 2.8k 776 England
31 Jan 2014 11:06AM
Sometimes an image may not be technically perfect but captures the mood or the moment. Think how many news images that could apply to.
You obviously thought it had some merit otherwise you'd have consigned it to the bin and no-one would have been the wiser.
However, what happens when you face that dilemma again? Hard to say, depends on the image and its content. As long as there are no more than a handful and not representative of your whole shoot (don't misread that, we've seen your work on here, I write in the general sense Smile) then I don't see the problem.
For example, I have a shot of the bride and groom leaving in the car, looking through the window as I panned the camera. Not crisp but one of their favourites.
As photographers we generally like to be as perfect as possible.
Not easy and probably not too helpful but I do appreciate your predicament.
31 Jan 2014 11:14AM
Why worry? Happy viewer/client is all we need...Smile
NEWDIGIT 10 401 United Kingdom
31 Jan 2014 11:16AM
"The customer is always right"
robthecamman 9 1.7k United Kingdom
31 Jan 2014 11:52AM
nothings perfect Smile
LesleyJ 14 247 England
31 Jan 2014 3:48PM
Its sods law that if you show a blurred image the client will pick it - i dont show them cos I dont want them on a wall and associated with me. The way I see it is if someone has my work on the wall its a chance to get work from their friends and relatives. I dont want people my below par work.
redsnappa 18 2.8k United Kingdom
31 Jan 2014 3:57PM
That's the problem with a lot of us tog were are so brainwashed in to thinking technical aspect is the most import part of photography that we forget it is an art. Maybe because photo magazines and websites are constantly feeding us aperture-depth of field charts, exif data, andk lens sharpness charts etc because it's far easier for magazines and websites to demonstrate technical that art.

Quote:the moon is blurred due to me not using a tripod.
If it bothers you that much get a picture of the moon from a stock agency or the free use section on google or bing images and drop in to your wedding pic using Photoshop.
mikehit 11 8.0k 13 United Kingdom
31 Jan 2014 4:01PM

Quote:That's the problem with a lot of us tog were are so brainwashed in to thinking technical aspect is the most import part of photography that we forget it is an art

The only thing that matters is that you have delivered a product the customer loves - and that should be your only aim. Often, technical competence and client satisfaction coincide - but this is one of those wonderful exceptions. Enjoy it.
scottishphototours 17 2.6k 2
31 Jan 2014 4:30PM
No problem.

Came across an SWPP members website the other day with a B&G home page picture, central full length. B&G TOTALLY out of focus, background beyond groom was razor sharp. Clearly technical ability and perfection is now secondary for everyone!

What's another customer (say, friends of the couple) gonna say when they see that shot? - with no emotion invested in the shot, they could see it as technically flawed and that would ruin your chances with them as potential clients.

I'd have deleted it.
ade_mcfade 17 15.2k 216 England
31 Jan 2014 5:53PM
Did a profile shoot for a videographer I know - did some stuff outside and then grabbed a coffee and looked through the shots on the laptop... he picked a blurry one...

I'm like "Andy, that's blurry.... can't use that"

He's like "love it like that though - it's captured what I'm after"....

Or something like that...

He preferred the blurry to the sharp... which was wierd.

then he paid me
Snapster 9 142 England
31 Jan 2014 7:57PM
If they are happy you should be happy.
Explain how it took great skill and experience to produce the blurred look.
cameracat 17 8.6k 61 Norfolk Island
31 Jan 2014 8:30PM

Quote:They appear sharp although aren't when it is blown up to 100%

They are never going to be seen at 100%, Except in a giant poster, Be happy they are happy, Happy customers will almost always recommend someone they are " Happy " with.

Unhappy customers are the ones you need to avoid.....Smile

That said KathyW's suggestion is pretty cool.

MalcolmS Plus
15 1.2k 13 England
2 Feb 2014 5:46PM
Better to get an imperfect image than non at all? If the client likes it, you've achieved what you set out to do and to hell with everybody else.

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