Thumbs up, Amazon!
I ordered an item from Amazon UK, (using the balance of a giftcard) and the delivery was scheduled for Wednesday. Because DHL couldn't be bothered to drive out in the countryside to where we live, it didn't arrive until Thursday (they sent a text early Wed. asking if I'd like it delivered to one of their service points at a traffic hub before realising, when I didn't reply, they would have to deliver it to my house.
Got an email from Amazon UK today with the following message:
Hello,
We noticed your recent delivery from Amazon was delivered late, so we've issued a Gift Card for the delivery cost of £16.69, to your account. These funds will be available for you to use on your next order.
So thanks to DHL, I get a refund of the delivery charge. Thank you, DHL for being inefficient
, and not least Amazon for the automated system that spotted this.
We live so far out in the country that DHL always try to get us to have items delivered to one of their service points, so this was expected and not unusual.
Got an email from Amazon UK today with the following message:
Hello,
We noticed your recent delivery from Amazon was delivered late, so we've issued a Gift Card for the delivery cost of £16.69, to your account. These funds will be available for you to use on your next order.
So thanks to DHL, I get a refund of the delivery charge. Thank you, DHL for being inefficient
, and not least Amazon for the automated system that spotted this.We live so far out in the country that DHL always try to get us to have items delivered to one of their service points, so this was expected and not unusual.
You done well there Malc, I couldn’t see that happening here though. These courier folk aren’t very good here either. Hermes are by far the worst one
Quote:You done well there Malc, I couldn’t see that happening here though. These courier folk aren’t very good here either. Hermes are by far the worst one
As with most of the courier companies, the quality of service is very often down to the attitude of the person that makes the actual delivery. Most of the companies have little trouble getting a package that far, but the last leg is the bit that often fails and is, of course, the one that the recipient notices.
The local Hermes courier here is excellent, possibly because she is part of the smallish local community so most people know her and vice versa. If there's a problem, and it's very rare that there is, we can just message her and she sorts it. Most problems here are with couriers who are based 50 or 60 miles away (as the crow flies, not by road) and aren't overly keen on an 80 mile round trip from the nearest motorway junction on our "interesting" roads.
I don't think it helps when several addresses share the same postcode - we are out in the countryside and there are 6 other farms with the same code. SatNavs always go alphabetically, so the delivery guys always go to the first one on the list.............unfortunately we're the second (the first one being over a mile away as the crow flys).
The number of times they've stated 'There was no-one home' (Yes there was), 'There was nowhere safe to leave it' (yes there is!!).
They don't even use the phone number to check details.
It doesn't help that they are given about 5 minutes to deliver each parcel, even if the addresses are miles apart!
Edit: We've never been given an apology, let alone a gift card!!
The number of times they've stated 'There was no-one home' (Yes there was), 'There was nowhere safe to leave it' (yes there is!!).
They don't even use the phone number to check details.
It doesn't help that they are given about 5 minutes to deliver each parcel, even if the addresses are miles apart!
Edit: We've never been given an apology, let alone a gift card!!
