Trade in values but not moaning!

lemmy Avatar
lemmy 16 2.9k United Kingdom
12 Feb 2021 8:39PM
With my books and YouTube channel I get to buy and sell quite a few cameras and lenses each year. Having recently reviewed an Olympus E-M10 Mark IV and completed the book on it, I was going to eBay it but ut what with the charges and the fact that it's not practical to sell to Europe after Brexit, eBay is a smaller market and so less attractive than before.

I needed to buy a Panasonic S5 so thought I'd chop the little Olympus in on it. I usually buy from Wex. They offered a reasonable price so I was happy enough and they duly picked it up. They obviously appraise the condition at the store before confirming the price. So imagine my surprise when they emailed me to say that they had examined the camera and had upped, yes upped the price by 60!

I was obviously pleased because they had no need to up the price, my having accepted the original offer. On the other hand, it's good business for them because I'll probably deal through them for all future stuff. I don't have any connection with them it's just a nice feeling to know that a business isn't simply about getting as much money out of you as fast as possible.

Minty805 Avatar
Minty805 Plus
7 55 11 United Kingdom
12 Feb 2021 9:29PM
Thanks for sharing; that's brilliant service. I always rate customer service at the top of the list when choosing where to buy anything - and it pays off, as in your case.
A few years ago, I bought a "like new" body, from Park Cameras. It was, indeed, as described and I was very happy until there was a problem with the shutter jamming after I'd changed lenses. It was a couple of months outside the guarantee by then, so wasn't holding my breath when I contacted Park about it. But I needn't have worried. They couldn't have been more helpful and arranged for it to be collected by courier, fixed it and sent it back promptly, and it didn't cost me a penny.
I've also had top service when buying from Wex, so now I always look at Park or Wex first.
peterjones Avatar
peterjones 21 5.2k 1 United Kingdom
12 Feb 2021 10:19PM
We are very lucky as photographers to be served by many retailers who take a pride in customer service: WEX, Ffordes and MPB are all retailers who from which are a delight to buy and also as vehicles to sell.
They are shining beacons within a morass of UK industry who generally once they have your s couldn't give a fig about customer service.
Dave_Canon Avatar
Dave_Canon 17 2.2k United Kingdom
12 Feb 2021 10:33PM
When I bought my last DSLR at the NEC (WEX), I traded in my old model with lens. I knew they were in excellent condition; I had them from new and had bought them from Calumet (now WEX) and had all the paperwork and boxes. I was offered top price so was well pleased with the overall deal. I thought the guy dealing with the trade in items knew his stuff and he told me that he would be able to sell my kit by the end of the day. I do not buy second hand kit myself but would certainly only consider it from a company with a well earned reputation or someone I know personally. Just bought some more new kit from Wex and will also buy another lens from Wex in a few weeks.

SlowSong Avatar
SlowSong Plus
15 11.1k 30 England
13 Feb 2021 8:30AM
I've also had an offer upgrade on a lens after I'd accepted a price, but from MPB. There are some good people out there.
Techno Avatar
Techno Plus
15 7.7k 8 England
13 Feb 2021 10:51AM
Having trawled the 'net for the best price on my Canon System, including those previously mentioned, MPB offered me the best deal, using there intuitive website, and remembering to be honest about condition, the entire deal was agreed and finalised within 3 Days.....😮

Not sure about the implications of such a decision though, the Canon System has been the lifeblood of my Photography, but no doubt time will tell.Blush


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