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Uploading photo Variants

18 Jan 2015 5:17PM
I'm having trouble uploading variants of a photo I've just added to my portfolio. is there somewhere I can click on for help/ instructions please?
arhb 13 3.4k 68 United Kingdom
18 Jan 2015 5:24PM
Hi Prunella,
one problem can be due to the Flash player software.
I would suggest uninstalling your current flash player, and then installing the latest Flash player(all free).
This will certainly help in enabling you to upload variants.
18 Jan 2015 5:43PM
I was trying to do it from my iPad - would that have been the problem? I will certainly do as you suggest, thank you for your help.
saltireblue Plus
11 11.9k 75 Norway
18 Jan 2015 5:52PM
iPad doesn't support Flash player which is needed for uploading variants.
Part of the soon to be rolled-out improvements to the galleries does away with the dependance on Flash so that variants can be uploaded from all platforms.

davidburleson 14 3.0k 3 United Kingdom
18 Jan 2015 7:33PM
I can confirm what saltireblue has said. Flash isn't supported on any iOS device and the variants feature requires flash. You will need to use a desktop or laptop to upload your variants. We are working hard on swapping this over so it is supported on all devices in the near future.
20 Jan 2015 12:26PM
Thanks everyone, I was able to upload my variants via my PC. Eileen

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