Take your photography to the next level and beyond...

  • NEWS

Why not join for free today?

Join for Free

Your total photography experience starts here

Exclusive 25% off Affinity Photo: Professional photo editing with no subscription!

Virgin have routing problems

thatmanbrian 6 342 3 Spain
17 Oct 2011 11:22AM
Since Sunday evening, I've had odd problems accessing random websites. Some load instantly, other time out or just hang. I checked everything locally, tried different browsers, checked my hosts file, firewall etc etc.

In the end rang Virgin this Monday morning. An engineer immediately admitted they had routing problems and created a remote connection to my PC and setup a temporary web cache to try and get around the problem. This failed and after several more tests, he ran a trace on my pc and identified the routing problem was whilst hopping across virgin's servers. He checked and the techs had pushed back a resolve date to tomorrow. It is likely to affect a large number of Virgin customers.

Anyway, nothing to be done, but I was impressed by the rapid and knowledgeable help from Colin at Virgin.

Join ePHOTOzine for free and remove these adverts.

SlowSong Plus
9 7.4k 30 England
17 Oct 2011 11:26AM
We're having exactly the same problem.
digicammad 15 22.0k 39 United Kingdom
17 Oct 2011 11:59AM
I thought all virgins needed routing! Wink
JackAllTog Plus
9 5.0k 58 United Kingdom
17 Oct 2011 12:06PM
Did they just buy a 2nd hand server from blackberry? Wink
davey_griffo 9 213 165 England
17 Oct 2011 12:37PM
I had a similar problem.

I'd be following links, & at a random interval, the browser stops following them, saying it can't connect. I'd been playing an on-line game for hours before this, so I was fairly sure it wasn't the connection.

I loaded up my e-mail client, & was able to download my e-mail. However, it again stopped when trying to download my webmail from MSN.

When I restarted my game, that couldn't connect either. It appeared that IE had taken down my connection to the web server, but left the rest of my internet connection intact.

I had to restart my cable modem & wireless router to get connected.

Blaming Microsoft for yet another shoddy piece of software, I downloaded Firefox, but it does it on that too.

I've recently upgraded my PC & gone 64 bit on Windows 7, so I assume it's a 64 bit problem. I haven't been able to find an answer to this yet.

Having read your post, perhaps my blame is misplaced & it's actually Virgin's doing, but it's been going on for about a week now, & you said you'd only had the problem in the last day or so.

Oh well, just have to keep looking for an answer (in between resets!!).
MarkBroughton 10 286 1 England
17 Oct 2011 9:04PM
I am looking into a prob for a mate, who is having difficulty sending emails with his virgin email address. he has tried on 2 pc's and a brand new iPhone 4s or whatever the new model is. It collects his emails but wont send. I guess this may be something linked to these problems people are having. Cant fid many answers at the moment. All his settings seem to be fine!
thatmanbrian 6 342 3 Spain
17 Oct 2011 9:36PM
It's sorted. Virgin had a major router problem apparently. Affected millions I think. OK now it seems!
davey_griffo 9 213 165 England
19 Oct 2011 12:05PM
I was surfing last night, & didn't have any problems, but it wasn't for that long. Hopefully you're right then, Brian.

Sign In

You must be a member to leave a comment.

ePHOTOzine, the web's friendliest photography community.

Join For Free

Upload photos, chat with photographers, win prizes and much more.