Why don't videos download to my laptop?

Further information for Windows 10 - open Windows Explorer (the yellow file binder at the left hand bottom of your screen) then open the C:\ drive. Go to Users> and you should be listed as a User (for me that is a folder called 'angie'). Open this and then go to 'Videos'. The videos which you think you have downloaded may well be in there - look in each of the folders that are contained there. If not on the top bar at the end of the 'headings' is 'Video Tools' and that may help you to load the videos into your laptop.