Which one would you choose?
I was stood in a post office queue the other day. It was long. I looked around. There were two members of staff. Above the head of one was a notice - staff training. The queue is usually long, but there are usually four counter staff and it usually takes about 5mins to get served. I had the choice of four options:
2 Stay and complain
4 Go and complain.
Which would you choose? For an insight into you - put them in order of choice from first to last.
I chose option 1 - to stay. The post office is normally effective. There's always a queue but I usually have to wait five mins at the most. Today was obviously a bad day, but I needed to post the item and I calculated that I'd be 15 mins at the most. Luckily I wasn't in a hurry to go anywhere. In which case I would take option 3 and go, and come back later when I wasn't busy or when the queue had died down.
If it happened regularly I'd go and then write a letter of complaint to the management, but with suggestions of how I thought they could improve the customer satisfaction.
I would probably never exercise option 4 stay and complain.
Incidentally there was a person in front of me who was huffing and puffing, turning around hoping to connect with others in the queue so they could share the frustration. He tried to engage in conversation about how crap the staff were with me, but I could not be bothered. I'm normally chatty to anyone but this sort of person frustrates me so I shunned him off. It reminded me of aircraft delays and all that angst that people build up when a plane is two hours late (usually on a budget travel holiday last minute deal) You can spot the trouble makers cant you?
I'm so glad none of these appear to be photographers...oh hang on...